F.A.Q.

We will issue an immediate refund or replacement on any damaged or defective items. Please check the contents of your shipment & report any damage to us within 5 days of receiving your delivery. Please save the original carton and packing materials, as they may be needed to make a claim with our carrier.

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If item is broken notify us at emily@realestatesupplystore.com, and we'll assist you. To complete your return, we require a receipt or proof of purchase. Customer is responsible for the cost of shipping products back to our warehouse. Our return address is: 16301 Westwoods Business Park Ellisville, MO 63021. Please include a copy of your original packing slip and/or order confirmation with your return. Refunds will be issued upon receipt of the undamaged items. For more information please Click Here

Shipping cost on orders $0 - $74.99 is $9.95. Orders $75 and over qualify for FREE shipping. Orders are shipped within the Continental United States via UPS or USPS. Orders are usually received within 1-5 business days of shipment. If you would like your order sooner, please contact us for an expedited shipping quote. Should you prefer a different shipping method (FedEx, etc.) OR if you need the order shipped outside of the Continental US, please contact us.

Please contact us within 24 hours of placing your order to make any changes or request to cancel your order. 706.505.1516